Is there anything I can do? Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. Xscroll is a plug and play mouse, it works with any Windows OS. The double click is a button switch problem if you did not use any other firmware to update it. How do I solve this?
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We appreciate your feedback for your Genius product user experience.
What is your global warranty on your products? We judge that the witch is broken, please contact customer support for assistance.
The mouse is not detected. You can also try it on a different laptop or another USB port to exclude the battery low problem. What can I do? I bought a Genius product seven days ago. S so that means no driver is required always check that package contents. My mouse has a left button problem – when I click once, sometimes it clicks twice.
XScroll ioCenter for old model. geniux
Genius Xscroll USB Optical Mouse (Black)
The double click is a button switch problem if you did not use any other firmware to update it. We have some problems with your product. Unfortunately, we ysb not offer global warranty on our products.
Is Xscroll compatible with 32 and 64 bit systems? The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal.
Genius XScroll USB G5 by Office Depot & OfficeMax
My laptop cannot detect the product and the cursor is not moving in Windows 7, why? Unfortunately, we do not provide technical manuals to end genus, you can contact customer support for assistance. If it is not working after changing the battery, try to turn the mouse switch geniuus and on again.
Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. Tried to change batteries, even downloaded drivers from your website, but nothing changes.
Genius XScroll 3 Button USB Optical Scroll Mouse
I need a service manual to check for potential problems, so can repair it ourselves. You can log in into your Amazon account and generate a Amazon return label.
If yes, there is no need to install a driver. How do I solve this problem? If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. It is brand new, I bought it from Amazon, how do I get a replacement?
Can you send me the driver? I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. If yes, move the AP router farther away from xscorll, and also move the mouse closer to receiver. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why?
Genius Product Support – Xscroll
Check if your laptop recognizes the mouse or not in the Device Manager. Try to change the battery first. If you have any other questions, xscgoll customer support for assistance.
Mouse will stop working when moving or the cursor jumps randomly for no reason. Is there anything I can do?
Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same.